Outline of the mediation process

a quick outline of the mediation process

When conflict happens inside a community mediation can help a lot.  Here at LA Eco-Village we have a group of folks that refer to themselves as the “Conflict Resolution Team” and among other things they offer mediation help.   I was trying to explain a part of the mediation process to a couple of friends and i ended up drawing this quick pictorial guide.   Mediation starts when one party requests mediation help, then the mediator(s) will have a conversation with each of the affected parties and they will agree on a moment to sit down and talk.

This quick drawing shows what happens then: first the mediator(s) will introduce the process and establish some ground rules.  Then one person will explain the nature of the conflict (person A) and the other person (person B) will listen only.  This is followed by person B summarizing without responding what person A stated.

Then the roles are switched, person B will explain and person A will listen.  In this process some requests and new understandings will arise but in the next step there will be some discussion and enunciation of those requests.   They will be written down and everyone will sign a document.

At last there is generally closure in the forms of hugs, handshakes and perhaps celebratory drinks (or ice cream).  I’m clearly oversimplifying the process, there is much more nuance and skill required to make this happen.  There may be other steps involved and this largely depends on the mediator’s style and the mechanics of the process your group might choose to use.   There is also a lot that can be done to improve my drawing but i just wanted to present it as is for it might still be useful. Here is a  printable PDF of the image above if you want to use it.  If you have further ideas or similar images please share in the comments.

Advertisements

Advanced Facilitation Seminar

(photo from a recent meeting Ron facilitated using small groups)

I’m leading another Advanced Facilitation Workshop on Wednesday, September 15th at the LA Eco-Village (117 Bimini Pl), from 7 to 9pm and invite you to attend. This workshop explores more sophisticated tools and strategies that facilitators use to ensure groups 
effectively reach decisions.  Participants will have the opportunity to practice facilitating challenging 
situations and receive feedback from the instructor and training participants.  Recommended pre-requisite:  Intro to Facilitation or some facilitation experience. Fee:  $35 (sliding scale available)
Reservations required:  crsp@igc.org or 213/738-1254.  For those interested in learning more about facilitation, consider attending Beatrice Brigg’s upcoming “Leading Effective Meetings” training on September 30th through October 2nd.

Introduction to Facilitation Training July 28th

Folks listening to a presentation during the LA Streetsblog fundraiser that the Eco-Village hosted

Every week, different members of the LA Eco-Village facilitate meetings that lead to decisions that impact the community.  To learn how its done and improve the effectiveness of whatever group you meet with, I invite you to attend  an Introduction to Facilitation workshop I’m leading at the LA Eco-Village on Wednesday, July 28th from 7pm to 9pm.

Here’s the summary of the training:

Facilitators play a key role in helping a group make decisions.  They help create a safe environment where everyone feels like their input is valued. In this workshop, you’ll explore the benefits of facilitation, explore the group decision making process, explore various tools a facilitator uses, and have the opportunity to practice facilitating a group (and receive  feedback on your efforts).

Directions

Fee:        $35 (sliding scale available)

Reservations required:  crsp@igc.org or 213/738-1254

For more information about the facilitation services I provide, my background and 10 tips for facilitation, check out this two-page flyer I created.

For those interested in learning more about facilitation over a few days, the International Institute for Facilitation and Change will host a three-day “Leading Effective Meetings” training from Sept. 30th to October 2nd in Los Angeles.

10 Tips for Running Effective Meetings

Photo of a Food Lobby Coop Meeting that occurred at the LA Eco-Village

Tonight (Tuesday, June 15th), from 7pm to 9pm, I’m leading a Running Effective Meetings Workshop at the LA Eco-Village, and I invite you to attend.  To rsvp, contact crsp@igc.org or 213/738-1254.  $35 sliding scale.

Many of us spend much of our times in meetings.  Having attending numerous meetings as a facilitator and participant, I’m happy to share the following 10 quick tips for running effective meetings with you:

1. Designate a Facilitator: Whether it’s a member of the group such or your group decide to bring in an outside facilitator, the facilitator’s role is to help keep the group focused and moving forward.

2. Develop an agenda before the meeting:
At the core of a good agenda are items that require the group to make decisions.  Project how much time each item will take and assign the outcome you hope to accomplish.

3. Stick to the agenda during the meeting:
Many temptations exist to stray off topic.  Stay focused to get the work done you need to get done and record other ideas brought up at the meeting for future meetings.

4. Record decisions made:
Have a notetaker at every meeting to take minutes and have them record each decision, who is responsible for implementing it and if any future actions need to happen.

5. Start and end on time:
When groups slide from starting and ending on time, people loose motivation for attending meeting.

6. Set groundrules:
Groundrules help ensure civility between members. Some examples:  test assumptions, share all relevant information and focus on interests, not positions.

7. Address conflict when it comes up:
Dealing with conflict can be challenging but not dealing with it and letting it fester can potentially be worse.

8. Use graphics:
Have someone scribe notes on a dry-erase board or poster paper to visually record people’s thoughts.

9. Evaluate:
Occasionally ask what about the meetings work well and what could be improved…experiment with ways to improve meetings.

10. Thank people for attending:
If folks feel appreciated and valued, they are more likely to show up at future meetings, especially if they are a volunteer.

If you’re group needs an outside facilitator to make your meetings more effective, please contact me.

Advanced Facilitation Training – June 9

LA Eco-Villager Julio Santizo presenting at a Beverly Vermont Community Land Trust board meeting that Ron Milam facilitated

Tomorrow night (June 9th), Ron Milam will lead an Advanced Facilitation training at the LA Eco-Village. The following week on June 15th, he’ll lead a Running Effective Meetings training.  You are welcome to attend one or both of these trainings.

Here’s more information about the trainings:

Wed, June 9, 2010 from 7 to 9 pm at L.A. Eco-Village directions

Advanced Facilitation

This workshop explores more sophisticated tools and strategies that facilitators use to ensure groups effectively reach decisions.  Participants will have the opportunity to practice facilitating challenging situations and receive feedback from the instructor and training participants.

Recommended pre-requisite: Intro to Facilitation or some facilitation experience.

Fee:
$35 (sliding scale available)
Reservations required: crsp@igc.org or 213/738-1254

============================================

Tue, June 15, 2010 from 7 to 9 pm at L.A. Eco-Village    directions

Running Effective Meetings

This workshop explores the key components necessary to ensure meetings are effective and result in decisions that help an organization move forward.  These components include: developing an agenda, knowing people’s roles and responsibilities, having a decision making process, facilitation and good listening skills.

Fee: $35 (sliding scale available)
Reservations required: crsp@igc.org or 213/738-1254

For more information Ron Milam’s work as a facilitator, click here.

Ron will also lead another Introduction to Facilitation training on July 28th from 7pm to 9pm at the LA Eco-Village.

Learn to Facilitate at the LA Eco-Village

Ron Milam facilitating a session at the recent LA Streets Summit (photo taken by Drew Reed)

As a resident of the LA Eco-Village and professional facilitator, I’m pleased to invite you to the following three trainings scheduled to take place at LA Eco-Village over the next few months:

Introduction to Facilitation, April 1, 7pm to 9pm

Facilitators play a key role in helping a group make decisions.  They help create a safe environment where everyone feels like their input is valued.  In this workshop, you’ll explore the benefits of facilitation, explore the group decision making process, explore various tools a facilitator uses, and have the opportunity to practice facilitating a group (and receive feedback on your efforts).
Advanced Facilitation, May 19, 7pm to 9pm
This workshop explores more sophisticated tools and strategies that facilitators use to ensure groups effectively reach decisions.  Participants will have the opportunity to practice facilitating challenging situations and receive feedback on from the instructor and training participants.
Running Effective Meetings, June 15, 7pm to 9pm
This workshop explores the key components necessary to ensure meetings are effective and result in decisions that help an organization move forward.  These components include: developing an agenda, knowing people’s roles and responsibilities, having a decision making process, facilitation and good listening skills.
The fee for each workshop is $35 (with a sliding scale for those that need it).

Reservations are required – To reserve a spot email crsp@igc.org or call (213) 738-1254.

For those that can’t attend the workshop, check out my top 10 tips for facilitation, recently published by the International Institute for Facilitation and Change’s Bonfire Newsletter, another great resource out there for folks wanting to polish their facilitation skills.

An Eco-Villager’s Office (in Griffith Park)

Many of us who live at the LA Eco-Village work for sustainability in various ways professionally – whether it be organizing for environmental justice organizations, installing solar power, restoring the LA River or advocating for better bicycle infrastructure, among many other things.  Many of us are also self-employed and all work in varied environments around town.

As a consultant, I spend much of my time facilitating meetings with various clients around town.  But when I’m not doing that, I often enjoy riding up to beautiful places like Griffith Park and working up there. I made this short video yesterday that gives a tour of one of my many office locations around town. Enjoy!