Resolving Conflict Through Mediation

Mediation in progress

I am posting this article from Ron Milam Consulting who I will be collaborating with as their newest associate to offer mediation services for non-profits.

Are you tired of those same tensions playing out at every meeting? Is your organization or board loosing momentum?

Unresolved tension between co-workers, board members or board and staff gets in the way of productive meetings, wastes valuable time and energy and creates unpleasant office environments. These tensions often come from stress, misunderstanding, lack of communication or follow up, differences of perspectives, changes in leadership, and/or interpersonal resentments.

Oftentimes when facilitating retreats, some tension arises between participants. As a facilitator, one can manage any conflict that arises within a group but in order to truly transform the conflict, it is recommended that parties in conflict work to resolve their differences outside of a retreat during a mediation session.

Sometimes conflicts cannot be avoided. The challenge is how to transform them in an effective, creative and positive way to strengthen important relationships.

Mediation helps resolve disagreements or conflicts in a constructive and empowering way without having to go to court and before they become crises thus enhancing the productivity of your organization, generating more problem solving strategies, saving you money and time while also creating a more harmonious day-to-day work or meeting atmosphere. Mediation facilitates better communication and lasting resolution especially among parties with ongoing working relationships and where personal feelings may be getting in the way of a resolution.

How does mediation work?

The Mediation process is completely confidential and offers individuals an opportunity to work out acceptable solutions with the help of an unbiased third party or mediator. The mediator’s role is not to offer legal or professional advice or decide on outcome, but to provide guidance in identifying the issues and voicing negative feelings in a productive way. The mediator also helps to clarify misunderstandings and priorities, find points of agreement, explore new areas of compromise and collaboration, and negotiate an agreement.

What does mediation look like?

The mediator(s) will interview each party individually to better understand the issue(s).  A meeting is then scheduled where all parties will attend.

Once the mediation begins the mediator will outline the general process, ground rules and set timelines. Space is then provided for each party to voice their perspectives uninterrupted. Listening and reflecting is an important part of this process as well. Continuing discussion and negotiation is had until an agreement or solution both parties feel comfortable with is found. A final agreement is written up and signed by both parties.

Think this might be for you or your organization? Ron Milam and I are partnering up to offer you an opportunity to use mediation to work through those nagging unresolved conflicts. To ensure that your needs are met, we offer flexible hours and customize interview and meeting schedule according to the individuals and particular issues involved.

Special offer:

Because we’re just launching this service we would like to offer the first three organizations a discounted rate.

To find out about our rates and more information about this service please contact Ron Milam.

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